Role
As the Senior Product Designer, I led the Commander platform design team. I translated customer needs and business goals into a cohesive product vision, developed detailed requirements, and built a scalable design system for a seamless user experience.
Outcomes
Customer acquisition soared 15% following product launch
Shortened onboarding time by 20%
Delivered a 40% reduction in user errors
AI Assist decreased customer support queries by 35%
Product Overview
Deliver essential data and real-time insights for informed decision making
Cutting-edge dashboard for edge device management
AI-driven for real time data and proactive insights
Enables swift and informed decisions
AI ASSIST (LLM)
Real-time alerts
Live Data Visualization
Stay ahead in the fast-paced edge computing landscape
Set a new standard for efficiency and foresight
Discovering User Needs
To gain a comprehensive understanding of our potential users’ needs, we employed a mixed-methods research approach. In-depth interviews with key stakeholders across various domains provided rich qualitative insights, while quantitative data was collected through a targeted survey.
This combined methodology allowed us to uncover nuanced user perspectives and validate key findings through statistical analysis. Five primary themes emerged from our research:
First, users emphasized the need for uncompromising detail visibility, encompassing both real-time data and historical trends. Second, they craved the ability to manage asset details directly, improving overall network efficiency. Third, a reduction in troubleshooting time was paramount, suggesting the need for intuitive and intelligent features. Fourth, users expressed a desire to track asset health and performance over time, allowing for proactive maintenance and optimization. Finally, a unified view of all device alerts was essential for gaining a comprehensive understanding of network health.
By addressing these core user needs, our device dashboard can empower users to make informed decisions and ensure a consistently performing network.
Converting Needs Into A Solution
Prioritizing user needs, we meticulously crafted a dashboard that excels in simplicity, functionality, and real-time insights. A minimalist aesthetic with clear information hierarchy allows users to grasp key data at a glance. This focus on usability fosters engagement and empowers data-driven decisions.
Our user-centric approach informed every design decision, ensuring the dashboard addressed real-world challenges and facilitated efficient workflows. Planning for the future, we established a scalable design language. This ensures consistency across products while allowing for future enhancements based on evolving user needs.
Scalability
Empower decisions with a scalable dashboard that adapts to company growth.
Meaningful Data
Meaningful data is highlighted to assist in optimizing performance.
AI Power
AI helps you to be proactive, not reactive.
Visibility
Get insights on tasks and issues that matter most.
Product Exploration : Features & Screens
Dashboard Overview
Intuitive Dashboard: Streamlines information with key data like metadata, device location, alerts & usage.
Progressive Disclosure: Simplifies complex features, reducing user effort and boosting usability.
Empowered Users: Confident navigation for real-time, informed decision-making.
Network Statistics
Your one-stop shop for network health.
Clear, relevant, interactive data.
Real-time insights, easy navigation, actionable information.
Constant Improvement: User-tested for optimal usability and value.
Builds user confidence for informed decision-making.
AI Assist
AI Assist: Your personal LLM for edge operations.
Proactive insights prevent problems before they start.
Tailored recommendations drive efficiency and innovation.
Seamless troubleshooting gets you back to peak performance fast.
Seamless Alerts: Precision tracking for device activity.
Foresighted insights empower informed decision-making.
Actionable guidance for swift issue resolution.