Commanding the Edge
Commanding the Edge
Founding Product Designer
Armada
Edge Computing
Edge Computing
Aging infrastructure demands real-time decisions, but operators were drowning in raw data. So we built Commander, an AI-assisted console for edge device management that turns live telemetry into action people can trust.
Aging infrastructure demands real-time decisions, but operators were drowning in raw data. So we built Commander, an AI-assisted console for edge device management that turns live telemetry into action people can trust.
Aging infrastructure demands real-time decisions, but operators were drowning in raw data. So we built Commander, an AI-assisted console for edge device management that turns live telemetry into action people can trust.
THE OUTCOME
+15%
+15%
Customer Acquisition
Customer Acquisition
-20%
-20%
Onboarding Time
Onboarding Time
-40%
-40%
User Errors
User Errors
-35%
-35%
Support Queries
Support Queries
THE INSIGHT
THE INSIGHT
They didn't want more data. They wanted fewer decisions.
They didn't want more data. They wanted fewer decisions.
They didn't want more data. They wanted fewer decisions.
Interviews and a fleet-wide survey surfaced the predictable asks: visibility, faster troubleshooting, unified alerts. The insight underneath them was the one that mattered: every number shown without a recommended action added load, not removed it.
That turned Commander from a dashboard into a decision surface and set the direction for everything after.
Interviews and a fleet-wide survey surfaced the predictable asks: visibility, faster troubleshooting, unified alerts. The insight underneath them was the one that mattered: every number shown without a recommended action added load, not removed it.
That turned Commander from a dashboard into a decision surface and set the direction for everything after.
Interviews and a fleet-wide survey surfaced the predictable asks: visibility, faster troubleshooting, unified alerts. The insight underneath them was the one that mattered: every number shown without a recommended action added load, not removed it.
That turned Commander from a dashboard into a decision surface and set the direction for everything after.
WHAT THE RESEARCH SHOWED
WHAT THE RESEARCH SHOWED
60
60
60
operators interviewed
operators interviewed
across mining, energy, transport, and more
across mining, energy, etc
12–16 hrs
12–16 hrs
12–16 hrs
avg. issue resolution
avg. issue resolution
from first alert to fix
from first alert to fix
from first alert
to fix
80%
80%
80%
dissatisfied with their stack
dissatisfied with their stack
54% very dissatisfied, 26% dissatisfied
54% very dissatisfied
54% very dissatisfied
4
4
4
tools per workflow
tools per workflow
data, assets, ticketing, alerting — all separate
data, assets, ticketing
THE DECISION
THE DECISION
Leading with judgment, not alerts.
Leading with judgment, not alerts.
Leading with judgment, not alerts.
The obvious build was an alerts-first console; surface everything, let operators triage. I prototyped it, and in testing operators chased symptoms instead of root causes; the sheer volume of alerts became its own noise problem.
So I led with AI Assist as the entry point instead: it proposes the likely cause and the next step; the operator confirms. The trade, some power-user control for far fewer escalations.
The obvious build was an alerts-first console; surface everything, let operators triage. I prototyped it, and in testing operators chased symptoms instead of root causes; the sheer volume of alerts became its own noise problem.
So I led with AI Assist as the entry point instead: it proposes the likely cause and the next step; the operator confirms. The trade, some power-user control for far fewer escalations.
The obvious build was an alerts-first console; surface everything, let operators triage. I prototyped it, and in testing operators chased symptoms instead of root causes; the sheer volume of alerts became its own noise problem.
So I led with AI Assist as the entry point instead: it proposes the likely cause and the next step; the operator confirms. The trade, some power-user control for far fewer escalations.
BUILD AND SHIP
BUILD AND SHIP
Building it.
Building it.
I owned Commander's design system, it grew to 100+ components, and co-developed AI Assist, the LLM automation layer, directly with the engineering and ML teams. The interaction model and the UX evolved together, so we shipped fast and the result was genuinely refined.
I owned Commander's design system, it grew to 100+ components, and co-developed AI Assist, the LLM automation layer, directly with the engineering and ML teams. The interaction model and the UX evolved together, so we shipped fast and the result was genuinely refined.
I owned Commander's design system, it grew to 100+ components, and co-developed AI Assist, the LLM automation layer, directly with the engineering and ML teams. The interaction model and the UX evolved together, so we shipped fast and the result was genuinely refined.
SELECTED SCREENS
Progressive Disclosure
Progressive Disclosure
The whole picture at a glance; complexity stays hidden until a decision actually needs it.
The whole picture at a glance; complexity stays hidden until a decision actually needs it.
Progressive Disclosure
The whole picture at a glance; complexity stays hidden until a decision actually needs it.
An alert arrives with the fix attached.
An alert arrives with the fix attached.
AI Assist flags the issue, explains the likely cause, and walks through the remedy, so troubleshooting starts already halfway done.
AI Assist flags the issue, explains the likely cause, and walks through the remedy, so troubleshooting starts already halfway done.
An alert arrives with the fix attached.
AI Assist flags the issue, explains the likely cause, and walks through the remedy, so troubleshooting starts already halfway done.
Never noisy
Never noisy
Live telemetry and historical trends in one view — structured so the figure that needs a decision surfaces first.
Live telemetry and historical trends in one view — structured so the figure that needs a decision surfaces first.
Never noisy
Live telemetry and historical trends in one view — structured so the figure that needs a decision surfaces first.